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Free shipping over Rs. 5,000 Easy returns · 7 days New collection live 4.9★ from 10,000+ customers
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Return & Refund Policy

Effective Date: July 20, 2026

Welcome to VibeCano. We value your trust and strive to deliver high-quality apparel and accessories. Please read our Return & Refund Policy carefully before placing an order.

1. Return Eligibility

We accept returns only under the following circumstances:

  • You received the wrong product.

  • You received a damaged or defective item.

  • The product has a manufacturing defect.

To be eligible for a return:

  • The request must be made within 7 days of receiving your order.

  • The product must be unused, unwashed, and in its original condition.

  • All original tags, labels, and packaging must be included.

  • Proof of purchase (Order ID or invoice) is required.

2. Non-Returnable Items

Returns or exchanges are not accepted for:

  • Products damaged due to misuse or improper care.

  • Items that have been washed, worn, or altered.

  • Sale, clearance, or promotional items (unless received damaged or incorrect).

  • Gift cards (if applicable).

3. Custom & Personalized Products

Since VibeCano also offers custom-designed products, customized or personalized items cannot be returned, exchanged, or refunded unless:

  • The wrong customization was printed due to our mistake.

  • The item arrives damaged or defective.

Please review your design, spelling, colors, and uploaded artwork carefully before placing your order.

4. Exchange Policy

If you receive the wrong size due to our shipping error, we will gladly exchange it.

If you ordered the wrong size yourself, exchanges may be available depending on stock availability. Return shipping costs may apply.

5. Refunds

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds are processed within 5–10 business days.

  • Refunds will be issued through the original payment method whenever possible.

  • For Cash on Delivery (COD) orders, refunds may be processed through bank transfer or another mutually agreed method.

Shipping charges are non-refundable unless the return is due to our mistake.

6. Damaged or Incorrect Orders

If your order arrives damaged or incorrect:

  1. Contact us within 48 hours of delivery.

  2. Include your Order ID.

  3. Send clear photos of:

    • The product

    • The packaging

    • The shipping label

    • The issue

We will investigate and resolve the issue as quickly as possible.

7. Order Cancellation

Orders can only be cancelled before production or shipment begins.

Customized orders may not be cancelled once printing or production has started.

8. Shipping for Returns

Customers are responsible for return shipping costs unless the return is due to:

  • Our shipping mistake

  • Manufacturing defects

  • Wrong item received

  • Damaged product

We recommend using a trackable shipping service.

9. Contact Us

If you have any questions regarding returns or refunds, please contact our customer support.

VibeCano